by Jeroen Visser | Sep 15, 2016 | Customer Experience
It was all set to be a slap-up dinner date for Jake Hall when he took his girlfriend Becky Dostal to the Harvester in Cheltenham recently. But the couple were plunged into a “nightmare” and left “shocked” when they were told everything on the menu had run...
by Miles Cheetham | Sep 8, 2016 | Digital World
The challenge is to meet customer expectations…and deliver fast! As old quotes go, that one from the movie Top Gun has always stuck with me. I never got to become a professional fighter pilot, but I guess working in product development has to run a pretty close...
by Miles Cheetham | Sep 8, 2016 | Digital World
Is payment your achilles heel? According to American Express, 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience! So, is the way your customers pay a weakness that’s silently holding back the potential...
by Jeroen Visser | Sep 8, 2016 | Project Management
Project management as an art form can learn a lot from Jazz Music – interpretation and improvisation being key….. In jazz, the skilled performer will interpret a tune in very individual ways, never playing the same composition exactly the same way twice;...
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