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NPS: The one-eyed King in the land of the blind?

NPS: The one-eyed King in the land of the blind?

by Jeroen Visser | Jan 30, 2017 | Customer Experience, Digital World

“Would you recommend us to a friend?”….. I’m sure you recognise the inevitable question at the end of every purchase. It’s used to measure customer satisfaction, and among people like us, it’s known as the Net Promoter Score (NPS)....

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