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NPS: The one-eyed King in the land of the blind?

NPS: The one-eyed King in the land of the blind?

by Jeroen Visser | Jan 30, 2017 | Customer Experience, Digital World

“Would you recommend us to a friend?”….. I’m sure you recognise the inevitable question at the end of every purchase. It’s used to measure customer satisfaction, and among people like us, it’s known as the Net Promoter Score (NPS)....
Great customer experience? Don’t chicken out!

Great customer experience? Don’t chicken out!

by Jeroen Visser | Sep 15, 2016 | Customer Experience

It was all set to be a slap-up dinner date for Jake Hall when he took his girlfriend Becky Dostal to the Harvester in Cheltenham recently. But the couple were plunged into a “nightmare” and left “shocked” when they were told everything on the menu had run...

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