by Jeroen Visser | Jan 30, 2017 | Customer Experience, Digital World
“Would you recommend us to a friend?”….. I’m sure you recognise the inevitable question at the end of every purchase. It’s used to measure customer satisfaction, and among people like us, it’s known as the Net Promoter Score (NPS)....
by Miles Cheetham | Sep 8, 2016 | Digital World
The challenge is to meet customer expectations…and deliver fast! As old quotes go, that one from the movie Top Gun has always stuck with me. I never got to become a professional fighter pilot, but I guess working in product development has to run a pretty close...
by Miles Cheetham | Sep 8, 2016 | Digital World
Is payment your achilles heel? According to American Express, 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience! So, is the way your customers pay a weakness that’s silently holding back the potential...
by Miles Cheetham | Jan 10, 2016 | Digital World
The digital world is here, and with it every business must re-assess its basic beliefs. People, businesses, household objects…everything is going online. The internet is everywhere, accessed fast and seamlessly through devices from the familiar to the surprising....
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