Privacy policy

Introduction

Customer Experience New Product Development Ltd (CXNPD) are incorporated in England carrying on business as business consultants and we are committed to protecting any data that we collect concerning you.  By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. English law includes specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.  This Policy indicates the type of processes that may result in data being collected about you.  Your use of this website gives us the right to collect that information.

Information Collected

Client records are regarded as confidential and therefore will not be divulged to any third party, other than when necessary in the carrying out of our duties or if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website.  Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Data in relation to credit card payments is processed by PayPal on a secure website linked to ours and they have their own privacy policy.

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Information Use

We will not sell, share, or rent your personal information to any third party. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

We use the information collected primarily to process the task for which you visited the website.  Data collected in the UK is held in accordance with the Data Protection Act.  All reasonable precautions are taken to prevent unauthorised access to this information.  This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Cookies

Your Internet browser has the in-built facility for storing small files – “cookies” – that hold information which allows a website to recognise your account.  Our website takes advantage of this facility to enhance your experience.  You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered.  We may also use the information to keep in contact with you and inform you of developments associated with our business.  You will be given the opportunity to remove yourself from any mailing list or similar device.  If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties, for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy.  We will take reasonable steps to draw your attention to any changes in our Policy if you are on our mailing list.  However, to be on the safe side, you should read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at enquiries@cxnpd.com You can also correct any factual errors in that information or require us to remove your details from any list under our control.

© CX NPD Ltd 2016 All Rights Reserved